Challenge

As our client surveyed the applications landscape for a connected water systems management solution, they found there was nothing on the market that worked with their specifications and in the way that they desired. They asked us to help them define this future product or experience for stakeholders, giving them the details and structure they needed to evaluate their role in this future connected solution. 

Approach

We created 4 different scenarios that each type of stakeholder could relate to, that illustrated their current frustrations and how those could be resolved in the Connected Ecosystem. Using Miro to document our process and engage live feedback, our clients scored these various scenarios and tracked additional brainstorming that these visuals sparked.

We shaped the case for pursuing a connected solution by:

• Clarifying the specific need in the industry

• Showing how the concept might appeal to various key market segments

• Ranked potential opportunities and visualized the next steps in project development

Outcome

Cross-functional teams came together for the first time to work on a shared solution and imagine a future state collectively. The stakeholders were able to visualize a product that met their needs through the scenarios, and our clients found validation for the impact a product like this could have on their business and their customer, plus a framework to explore bringing it to market.